Rochester Gas and Electric (RG&E) is making significant progress in its restoration efforts. Crews have been responding after strong winds impacted portions of its service area Tuesday afternoon, into the evening. Reported wind gusts exceeded 70 mph at the peak of the storm, disputing service for more than 8,000 customers throughout the night in our Central and Fillmore divisions. Those numbers are down to 2,400. The Rochester Central division includes Monroe and Orleans counties. The Fillmore division includes Allegany, Genesee, Livingston, and Wyoming counties. RG&E expects to have a majority of customers restored by 11 p.m.
There are reports of downed wires and tree limbs and broken poles due to those strong wind gusts. RG&E storm response teams will remain fully engaged and continue working until all customers are restored.
RG&E will provide updates throughout the event to the general public on the company's social media channels (Facebook and X). The company also offers customers the following reminders to stay safe if power outages do occur.
The Company also offers customers the following reminders to prepare for the storm and stay safe if power outages do occur.
You can use our new mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “RGE.” The application is free to download.
Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here.
Keep battery-operated flashlights and radios on hand, along with supplies of drinking water and non-perishable foods.
Make sure that smart phones, tablets, and other mobile devices are fully charged.
Fill your car’s fuel tank.
Stay Away from downed wires:
Stay at least 30 feet from a downed power line.
If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
RG&E customers should call 1.800.743.1701 to report downed power lines or other hazardous situations.
During a power interruption:
Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
To report a power interruption, contact RG&E at 1.800.743.1701.
Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.
Power restoration priorities:
The Company’s first priorities are to respond to reports of downed power lines to keep the public
safe. RG&E customers are asked to call 1.800.743.1701 to report downed wires. Once this vital public
safety work is complete, the company will:
Assess the damage to the electricity delivery system.
Develop a detailed restoration plan.
Make repairs as quickly as possible.
For additional information, including storm preparation tips, storm safety information, tornado preparedness, generator safety information, restoration priorities and emergency resources, visit Outage Central at rge.com and on the company’s social media pages: