RG&E Hosting Enhanced Energy AffordabilityProgram Informational Events

Rochester, NY - Rochester Gas and Electric (RG&E) is hosting an Enhanced Energy Affordability Program (EEAP) informational event on Tuesday, May 26, at RG&E’s West Avenue walk-in office, and on Wednesday, May 27, at the Central Library of Rochester. EEAP is designed to help moderate-income households reduce their energy burden by providing monthly bill discounts directly to their energy bills. The Company will provide applications and guide customers through the application process.

“This is a newer program that customers may not be aware of, and we want to change that,” said NYSEG and RG&E Vice President of Customer Service Christine Alexander. “These events are other opportunities to connect with our customers, letting them know what bill relief options are available to them and helping them enroll.”

EEAP launched in January. It’s a two-year pilot program created by New York State that can help moderate-income customers reduce energy costs through discounts on their bills. Households are eligible for EEAP if they have an income below the state’s median income and do not qualify for the Home Energy Assistance Program (HEAP) or Energy Affordability Program (EAP). Event details are below:

Tuesday, May 26

RG&E Walk-In Office

400 West Avenue

Rochester N.Y.

9 a.m. to 1 p.m.

Wednesday, May 27

Central Library of Rochester and Monroe County

115 South Avenue

Rochester, N.Y.

10 a.m. to 3 p.m.

RG&E’s Customer Service team can help customers prepare for enrollment and inform them of the necessary documentation needed for EEAP. Additionally, the Father Tracy Advocacy Center will be on site at both events, holding a Forward Leading Independent Provider Association (FLIPA) screening event. FLIPA helps cover past due balances for eligible customers.

To learn more and apply for assistance programs, customers are encouraged to visit:

Help WithYour Bill | RG&E - RGE.

Customers can also apply directly for the program at www.nyeeap.com or by calling 877.400.2501. If approved, enrollment will be shared with RG&E, and a credit will appear within the next two billing cycles.